MR BOOTS SHIPPING ORDERS -
Shipments are packaged and shipped within 1-2 business days. Sales tax is collected for all shipments within Texas at a rate of 8.25%. Any state requiring sales tax to be collected will be at the rate for the individual state. All other states will not be charged for sales tax.
SHIPPING PROVIDERS -
Mr. Boots partners with FedEx, UPS and the United States Postal Service (USPS) to ship your domestic package. You'll receive a shipping confirmation e-mail that will confirm which carrier was used and your tracking number for your order after the label has been created.FedEx/UPS Domestic Shipping -
FedEx/UPS picks up from our location once per day in the afternoons so please allow up to 24 hours for your tracking information to update. You can track your package by clicking the tracking number on your confirmation email. Any shipping address that includes a P.O. Box will be shipped via Fed Ex/UPS who will then hand off to the USPS to finalize delivery.
USPS Shipping -
At its discretion, USPS will attempt one to two deliveries. If someone is not present to accept the package, USPS may decide not to leave it at the designated address and the package may be held for pick up at your local post office or returned to sender. If your package is not left at the designated address, please contact your local post office for details.
SHIPPING CHARGES -
Shipping rates are based on weight and the size of the box required and are subject to change depending on size/weight of combined items in a single order and delivery destination.
We reserve the right to adjust shipping charges as necessary, but will contact you with any changes that require additional funds. Additional shipping charges may apply to heavy liquids and larger sized items. Oversized packages (larger than 12" x 12" x 12") may require additional shipping charges based on prevailing rates. Some roping dummies will require additional fees due to the freight services required for delivery. You will receive a call to discuss the options and update payment information.
ENVIRONMENTAL IMPACT -
In an effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box and may not include a packing slip.
ADDRESS CHANGES -
As you checkout you will be required to verify your shipping address. Once you confirm that the address is correct and process your order we cannot change the shipping address. If your address is not correct, we will need to cancel the original order so that you can correct the address and place the order again. If you require assistance with this, give the store a call at (325) 949-3921 and we can cancel the original order. If we are not contacted to cancel your order before it is processed, we cannot guarantee that it can be cancelled.
DAMAGES & SHORTAGES -
In the event that your package arrives damaged, immediately contact the delivering carrier and save all packing material for inspection. If possible take photos of all damage and send them to Mr. Boots through this form soon as the package is received. Damages and shortages must be reported to Mr. Boots within 72 hours of delivery in order to be replaced.
REFUSED/UNDELIVERABLE SHIPMENTS -
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Mr. Boots reserves the right to retain the original shipping/handling fee and to require additional payment for costs we incur related to the return of the undeliverable packages or merchandise to us before reshipping.
IN-STORE PICK UP -
If you select In-Store Pick Up as your fulfillment method, your order will be ready within 24 to 48 business hours. You will receive two (2) emails. The first is just a confirmation that we received your order and will signify the start of our processing time. The second email is an email notifying that your order is ready. Please wait for this second email before attempting to pick up your order. If you arrive before you receive this second email, your order may not be ready.
Your order will be held for 30 days after fulfillment. After this time if the order has not been picked up, it will be returned to inventory and you will be refunded.